Central University starts online students’ service request



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Central University (CU) has introduced an innovative e-students’ request technology known as “Students Service Request” which seeks to help students and alumni experience fast processing and delivery of official transcripts and other academic documents.

According to the university, the deployment of the technology drive would enable students and alumni to request for services, make submissions from anywhere in the world and also cut out all the printed forms and manual validations of requests.

Since its opening in 1998, the university, which was granted a Presidential Charter in January 2016, has graduated over 19,000 students in various disciplines for undergraduate and post-graduate degree programmes.

Stress-free service

Introduced by Inpath Technologies Ghana Limited, the service makes CU the first university in the country to go paperless with students’ requests and also provides the opportunity to track the processes till the requests are delivered on their doorstep.

Launching the service,  the officer in charge of Academic and Students Services, Mrs Stella Etse, said the struggle and inconvenience of travelling over  long distances to request for transcripts and other services by students and alumni should be over with the introduction of the service.

“From the comfort of their homes in every corner of the globe, students and alumni can send in their requests and within two days, it is ready for pick-up or delivery by DHL.

 “This means better service experience, increased productivity and drive efficiency,” she posited.

Mrs Etse noted that the technology would help reduce the processing period for transcript requests from five days to two days.

Accessing the service

Explaining the processes involved, the Chief Operating Officer of Inpath Technologies Ghana Limited, Mr Samuel Korley, said using the students’ portal on the university’s website (www.central.edu.gh), the student or alumni would proceed to request for an itemised service from a customised dashboard to complete a request.

“On submission of the request, one has to pay for the cost of the transcript or document being requested for before processing will begin,” he indicated, adding that multiple payment options ranging from various mobile money platforms, Master and Visa debit cards and some selected banks were available to complete the transaction.

Mr Korley revealed that once a request was confirmed, the student or alumnus could track every stage of the processing until final delivery was made by DHL (the partnering courier service) to the recipient at every corner of the globe.

 

“This innovative platform seeks to increase efficiency by 50 per cent and also cut out the stress associated with physical follow-ups in the acquisition of transcripts,” he explained.